Reference

Our Legal Terms for Indonesian Accounts

prada4d operates under a defined legal framework that governs your account, your data, and every transaction you make through DANA, OVO, GoPay, or QRIS.

Jurisdiction-aware termsDANA, OVO, GoPay, QRIS coveredAccount data rights definedWhere local law permits

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What Our Terms Actually Cover

prada4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal terms apply to every interaction on prada4d — from the moment you create an account to the point a withdrawal is processed back to your OVO or DANA wallet. We retain transaction records for a minimum of 90 days to resolve any payment dispute

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you raise through our support channel. Account eligibility depends on local law, and we do not extend access where local law does not permit it. Cookies placed on your device help us remember your session state across QRIS and GoPay checkout flows; you can clear these
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in your browser settings at any time. Any change to these terms is published on this page with a dated revision stamp, giving you at least seven days' notice before changes take effect. Continuing to use the platform after that period constitutes acceptance.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Our Legal and Compliance Team

If you have a question about these terms, a data request, or a dispute over a transaction processed via QRIS or GoPay, you can reach the right team through any of the…

Live Chat Open the chat widget at the bottom-right of any page. For legal queries, type 'legal request' to route your message directly to our compliance team within one business day.

Email Support Send your written legal query or data-access request to our support address found in the footer. Responses are delivered within 48 hours on business days.

Account Dashboard Log in and navigate to Settings → Legal & Privacy to submit a formal data-deletion or data-export request directly tied to your account record.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Access

Beyond the terms themselves, we apply specific operational controls to protect your account, your payment data, and your privacy across every session.

Encrypted Transactions

Every deposit and withdrawal — whether through DANA, OVO, GoPay, or QRIS — is processed over TLS 1.3 encryption. Your payment credentials are never stored on our servers after a transaction completes.

Cookie Control

We use strictly necessary session cookies and, with your consent, analytics cookies. You can withdraw cookie consent at any time via the cookie banner or through your browser's privacy settings.

Data Retention Policy

Account activity records are retained for 90 days after your last session. Transaction logs tied to DANA or OVO payments are kept for up to 12 months to satisfy dispute resolution requirements.

Account Security Steps

We require email verification on sign-up and SMS confirmation for withdrawal requests above a set threshold. You can review active sessions and revoke device access inside Settings → Security.

Data Access Requests

You have the right to request a full export of the personal data we hold on your account. Submit the request through Settings → Legal & Privacy and we process it within five business days.

Account Deletion

To permanently close your account and request erasure of personal data, contact our compliance team via live chat or email. Deletion is completed within 14 business days, subject to mandatory retention obligations.

Frequently Asked Questions About Our Terms

The questions below reflect what Indonesian account holders most commonly ask about our legal terms, data practices, and their rights when using prada4d. If your question is not answered here, our live chat team is available around the clock.

Access to prada4d depends on local law. We assess eligibility at registration and restrict access in any region where local law does not permit it. You should review your local regulations before creating an account.

We collect the transaction reference, amount, and timestamp when you deposit through DANA or OVO. We do not store your wallet password or PIN. This data is used solely for dispute resolution and is deleted after 12 months.

Yes. Log in, go to Settings → Legal & Privacy, and submit a data-export request. We compile your account data — including transaction history and login records — and deliver it to your registered email within five business days.

Contact our compliance team via live chat or email with a written deletion request. We close the account and erase personal data within 14 business days, except where transaction records must be retained for legal dispute resolution.

Transaction records tied to GoPay or QRIS payments are kept for up to 12 months after the transaction date, even after account closure, to comply with our dispute resolution obligations. After that period, all records are permanently deleted.

Any revision to our terms is published on this page with a dated stamp at least seven days before it takes effect. We also send a notification to your registered email so you have time to review the changes before they apply to your account.

Raise the dispute through live chat by typing 'legal request', or email our compliance team directly. Disputes related to DANA, OVO, GoPay, or QRIS payments are reviewed by a compliance officer within one business day of submission.

Our Legal Terms for Indonesian Accounts

How to Reach Our Legal and Compliance Team

How We Handle Your Data and Account Access

Encrypted Transactions

Cookie Control

Data Retention Policy

Account Security Steps

Data Access Requests

Account Deletion

Frequently Asked Questions About Our Terms

01 Does Indonesian law affect whether I can use prada4d?

02 What data does prada4d collect when I deposit via DANA or OVO?

03 Can I request a copy of all data prada4d holds on my account?

04 How do I close my account and have my personal data deleted?

05 What happens to my GoPay or QRIS transaction records if I close my account?

06 How will I know if the legal terms change?

07 Who do I contact if I have a legal dispute about a transaction?

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